Thomson ONE.com – browser compatibility
Thomson ONE.com is only certified to work with Internet Explorer 7, 8 and 9. It is not full compatible with Internet Explorer 10 or 11.
Using Internet Explorer 10 or 11
If you have IE 10 or 11 then you can run these in compatibility mode.
Just after the URL for Thomson ONE.com you will see an icon like a piece of paper torn in half. It is coloured grey if the compatibility mode is turned off.
Click in the icon and it will turn blue when IE is in compability mode.
You also need to disable to pop-up blocker or to specifically allow pop-ups from *.thomsonone.com
You can check this using the Thomson ONE.com Diagnostic page.
Additional online information for IE10 and IE11:
- Thomson One & Browser Compatibility: The Case of IE10 (Datapoints blog, posted October 2103) – University of Manchester registered students and staff should use the link on the Thomson ONE.com page.
- ThomsonOne & Internet Explorer 10 (EDSC tips & hints blog, posted August 2013) -
- Using Thomson ONE with IE 10 – Baker Library, Harvard Business School
- Compatibility View information IE10 and Compatibility View information IE11 – this was recommended by Thomson Reuters in response to Thomson ONE.com and IE10/IE11 compatibility problems reported by UK Business’ Librarians Assocaition (BLA) members.
Using Chrome or Firefox
Colleagues at the Lippincott library have reported some success in using the IE Tab Extension to run Thomson ONE.com in Chrome.
Thomson One & Browser Compatibility: Using Chrome and Firefox (Datapoints blog, posted March 2014)
Other Thomson Reuters products
Browser compatibility problems with Thomson Reuters products are not new – see Thomson Research only works fully with IE (posted May 2010)