Home > Business Databases > Thomson ONE.com – browser compatibility

Thomson ONE.com – browser compatibility

T1-azn-lnThomson ONE.com is only certified to work with Internet Explorer 7, 8 and 9. It is not full compatible with Internet Explorer 10 or 11.

Using Internet Explorer 10 or 11

If you have IE 10 or 11 then you can run these in compatibility mode.

Just after the URL for Thomson ONE.com you will see an icon like a piece of paper torn in half. It is coloured grey if the compatibility mode is turned off.

Click in the icon and it will turn blue when IE is in compability mode.

You also need to disable to pop-up blocker or to specifically allow pop-ups from *.thomsonone.com

You can check this using the Thomson ONE.com Diagnostic page.

Additional online information for IE10 and IE11:

Using Chrome or Firefox

Colleagues at the Lippincott library have reported some success in using the IE Tab Extension to run Thomson ONE.com in Chrome.

Thomson One & Browser Compatibility: Using Chrome and Firefox (Datapoints blog, posted March 2014)

Other Thomson Reuters products

Browser compatibility problems with Thomson Reuters products are not new – see Thomson Research only works fully with IE (posted May 2010)

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